Team Empathy  ·  Search & AI for ecommerce

Become the brand
AI recommends.

The AI & Search Transformation for Flo & Frankie. A six-month done-for-you build you then own

Get recommended on ChatGPT

The offer · Prepared for the Flo & Frankie team · Confidential

The offer in one minute

Simple by design. One thing, done properly. We spend six months building your Search and AI foundations for you, across both of your storefronts, drive your AEO score from 49 toward Certified at 80, and then hand you the system to own and run. No lock-in, nothing new for your team to learn during the build, and you keep everything we make.
49 / 100
your AEO score today, from the strategy report. Tier: Structured
80 / 100
Certified AI-Ready, the standard we build you to
6 months
done-for-you, then the system is yours
1-2 hrs
of your team's time a week during foundations, less after

What you get

Three outcomes, because outcomes are what you are actually buying.

01
Win the head terms, and the AI answers built on them
You already earn strong non-branded traffic from the long tail of 2,700 product pages. On the head terms the category is decided by, "dresses nz", "linen pants", "cardigan", you sit in striking distance but out of the winning positions, holding about 5% of the winnable head-term clicks. Those head terms are exactly where Google's AI Overviews and ChatGPT answers concentrate, and ChatGPT already sent your NZ store 6,280 sessions and 92 orders in twelve months with nothing built for it.
02
Unlock Australia
The Australian head-term market for what you sell is about five times the size of New Zealand's, and today you hold effectively none of it, while your NZ storefront proves the model works. Two Sydney boutiques, a correctly wired .com.au storefront and the same catalogue give you a real base to build from. This is the growth story of the engagement.
03
Own the system outright
We install a compounding asset your team can run themselves. You are never stuck with an agency you cannot leave, because the whole thing is yours to keep.

The four pillars we build

Around 70 to 80% of this is proper SEO, done well with AI. Four pillars, scored out of 100 so progress is objective rather than a matter of opinion. Certified is 80, which means Professional on all four, because a brand with one weak pillar does not get recommended. This is your card from the strategy report.

Flo & Frankie49/100
Structured · strong bones, held back by fixable template bugs
Technical15/25
Content13/25
Authority16/25
Measurement5/25
+31
points to Certified. Authority is your strongest pillar. Technical is capped by two site-wide template bugs that are among the easiest points on the whole card to recover.
PillarWhat we build, for you
1 · TechnicalYou have real strengths here and we leave them alone: every AI crawler is welcomed, your two storefronts are correctly wired as one store with clean hreflang and canonicals, Core Web Vitals pass on real user data, and your Okendo reviews are server-rendered, so the 4.8-star social proof is already visible to the engines. What caps the pillar is template hygiene: every title tag on the site is truncated mid-string by a theme bug, one meta description is shared by roughly 2,700 products, and the ClothingStore schema on all 22 boutique pages fails to parse because of a single invalid line, so your entire retail footprint contributes nothing. Template-level fixes, high leverage.
2 · ContentYou have a real base: 215 blog articles, with publishing rebooted this year at 2 to 5 posts a month. What is missing is the connective layer AI reads: no FAQ estate anywhere on the site, no editorial copy on any collection page, category and brand pages that are pure product grids. We re-aim the estate at the demand map we built for you: 125 keywords triangulated across three sources, 132 AI prompts and 13 content territories, led by dresses, the stockist territory and Australia.
3 · AuthorityA genuine asset base: domain rating 36 with 858 live referring domains, competitive for the NZ field you trade in, plus two things almost nobody in your category has, 22 physical boutiques and roughly 90 stocked labels. Neither is working for you yet: the boutique schema is broken, the founder story is unstructured, there is no Wikipedia presence, and the "where to buy Assembly Label in NZ" stockist territory sits unclaimed. We build the entity layer and go after the fashion and lifestyle sources AI actually reads in both markets.
4 · MeasurementGA4, Search Console, Tag Manager and a proper data layer are installed, which is table stakes and lifts nothing on its own. Nothing anywhere tracks which AI engines cite you, and GA4's cookie-based customer counting cannot see your real repeat behaviour, which is why the value model in your report runs on first orders only until your Shopify cohort data is connected. This pillar is +15 available, the cheapest points on the card, and we fix it early so every result after it is trustworthy.

Certified is Professional on all four pillars and 80 or more in total. The evidence behind every score is in the strategy report.

How the six months run

1First 90 days: measurement, foundations and first production

We capture the baseline across both storefronts, stand up AI visibility tracking against your 132-prompt library, and fix the technical gates: the title template, the product meta template, the boutique schema, and the index bloat from years of expired campaign pages. The content engine is calibrated to your voice, and production begins inside these first 90 days.

2Months 4 to 6: content + authority at pace

We build content and authority hard, NZ-led with the Australian build running alongside it. The roadmap runs to roughly 100 to 150 pieces across the six months, weighted to the territories the demand map says are worth the most: dresses first, the stockist hub second, and the collection-page layer that carries your category terms. Alongside it, the authority work: the entity layer across your 22 boutiques, and the fashion and lifestyle sources AI reads in both markets. Visibility starts compounding across search and AI, and by month six you are ready to take it over.

3Month 6 onward: you own it

The foundations, the content, the links and your certification are yours, on your own low-cost platform login rather than a big agency retainer. From here it is your call how much support you want.

After the six months, it is yours

You keep everything and choose how to run it. Three ways forward, all on your terms.

Do it yourself
Keep the platform for a low monthly fee and run it in-house with a light weekly rhythm. You drive, and the system does the heavy lifting.
Do it with us
Join the ecommerce accelerator community: weekly coaching, other brands on the same tools, strategy and back-end sessions. Most brands land here, because it keeps the momentum without the retainer.
We keep running it
Stay on a rolling basis at the pace you choose and we keep the whole engine humming for you.

How the engagement works

InvestmentWe will walk you through the numbers together on the call, once the scope is confirmed
Your timeOne to two hours a week during the foundations phase (access, calibration, sign-off), then a quick weekly check-in for the rest of the six months
Contract termA six-month build. No lock-in beyond it
After six monthsA low monthly platform fee, with community and fractional-support tiers if you want us to stay close
If you leaveYou keep everything: the foundations, the content, the links, the strategy and your certification
QualificationWe take a small cohort through the transformation at a time, so delivery stays hands-on
The commitment. We aim for a 5 to 10x return over twelve months, and everything in this document is built to get you there. The mid case in your strategy report is +$179,518 a year in new non-branded revenue in New Zealand and +A$354,861 a year in Australia, both at first-order value, both floors. Your repeat behaviour sits on top of those figures, and we size it properly the moment your Shopify cohort data is connected. Your branded traffic is not part of the model and does not change.

One honest note on timing: content ships from the first months, and rankings and AI citations follow with a lag. Judge the first six months on the score climbing and the run-rate building, rather than on cash collected in period. Roughly 10% of the gain is live by month three and 35% by month six, which is the point the system becomes yours.

What you are actually buying

Most of what makes this work is the system underneath it, and you own that at the end. The four pillars of AI search become four sets of working workflows, built around your brand, so you can act on them rather than admire them. Four workflows transfer to you: content (the research, brief, write, review and publish chain, the most complex piece and the one that takes years to get right, calibrated to your voice across two markets), technical SEO and AEO, authority, and measurement (the tracking, attribution and reporting layer that puts the right information in front of you at the right time, across both storefronts). All four live inside Notable, all four keep being updated as the market moves, and all four are yours to keep.

The line that matters. Most agencies charge you year after year after year, and the day you stop paying, the capability walks out of the door with them. We charge you for six months to transform the business, and then you own the system. For a multi-store retailer trading at your scale across two countries, the IP on its own would justify the investment. Six months of us building it with you, on your data and in your voice, sits on top of that.

Why you can be confident

The transformation in full, line by line

This is the full task list behind the summary above. Roughly 70 to 80% of it is proper SEO done well with AI, and the rest is what makes yours the brand AI recommends. Approval points are marked, so you always know when something needs your sign-off.

Before we start: what we need from you

Phase 1 · First 90 days: measurement, foundations and first production

This period establishes the foundations, fixes the measurement, calibrates Notable to your brand, and ships the first wave of content. By the end of it the technical work is done and the content engine is running at pace.

Onboarding

Baseline and measurement

Research and strategy

Technical SEO and on-page

There is no hard page cap on this work. The goal is your whole site, and our tooling lets us sweep hundreds of pages where the old way rationed them. What we ask in return is reasonable review cycles, so changes are batched for approval rather than negotiated page by page.

Notable onboarding and calibration

Content roadmap and first production

Your part: review before it ships. Once calibration is complete and production is at rhythm, we can connect to your store and publish approved content on a regular cadence. From that point, reviewing each piece and giving feedback before it goes live sits with you. It is your job to make sure the content represents the brand fully and truthfully. It is ours to make the review quick.

Authority, foundations

The goal we are driving at

Phase 2 · Months 4 to 6: production at scale and compounding

Foundations are in and the workflows are calibrated, so these months are about sustained output and building the authority that makes AI cite you. The mix each month is guided by the roadmap and adjusted for your seasonality and what the data says is working.

Monthly content production

Authority and reputation

Being straight with you about the authority pillar: the engagement runs hardest on technical, content and measurement, because those are the three we can move reliably inside six months. The authority side of Notable, the off-site opportunity tracking, the community scanning and the digital PR tooling, is the newest part of the platform and we are building it out over the coming months. We are not going to promise you a dashboard that does not exist yet. What we will do is the foundational link work, tell you honestly where you stand on authority, and bring you the new tooling as it lands.

Ongoing technical

Reporting and strategy

What you end up with

OutputFirst 90 daysMonths 4 to 6Total
MeasurementBaseline live, AI tracking stood upMonitored monthlyOrganic and AI visibility measured honestly, both storefronts
Technical foundationsTitles, metas and boutique schema fixedMaintained and extendedA site AI can read, 22 stores included
Existing-article upgradesThe priority refresh sliceThe remainderThe library reconnected to the catalogue
New contentFirst waveThe rest of the roadmapThe demand-map build, NZ-led with the AU build alongside
Total piecespaced by the roadmaproughly 100 to 150
Foundational backlinksProfile cleaned and builtExtendedQuality-judged, not a quota
AEO scoreClimbing from 49Driving at 80 out of 100Yours to keep

Volumes depend on content complexity, your approval cadence and strategic priorities. A share of your build is upgrading content you already have rather than net-new writing, which moves faster. The roadmap guides prioritisation, and we will always choose the higher-value piece over hitting a number.

Notable, the platform you end up owning

Notable is our own Shopify-native AI search platform, and it is the reason this leaves you with an asset rather than a folder of documents. During the six months we run it for you. After that it is yours.

After the six months, someone on your team spends an hour or two a week in Notable and the system keeps compounding. You can also join the accelerator community for coaching and support, or keep us on a rolling arrangement. Your call.

Handover, included

Also included

What is not included

Worth being straight about the edges, so nothing surprises anyone at month four.

What comes next

You have your strategy report and the numbers sized on your own data. Next is our session: we walk the findings, confirm scope, and talk through the investment together, including which shape fits Flo & Frankie best, from the full done-for-you build through to lighter ways of starting. Once your Shopify access is connected, the customer value picture joins the model, which makes the whole conversation sharper.